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"Definitely our level of customer service and our programs and our community. All of our tech support is in house, 24-7. There are actual EVGA employees that do the support here; it's not sourced out. They get all the training from our product team. Our RMA service averages two to three days to turn around products coming in to us [for repair]. We haven't seen anyone else that can compete on that level.Kyle Bennett, editor-in-chief of HardOCP, who first reported the news of Nvidia moving into retail, reported yesterday that the "Platinum Support" offered on Nvidia's retail graphics card packaging goes to "a call center in India that has handled or still does handle Nvidia GPU based video card support calls."
http://news.cnet.com/8301-17938_105-20018788-1.html